---
title: "A redirect lost my UTM or gclid"
description: "Answer a few questions to find out where your tracking parameters are being dropped."
url: "https://tryindexplane.com/docs/troubleshoot/redirect-params/"
markdown: "https://tryindexplane.com/docs/troubleshoot/redirect-params.md"
---

# A redirect lost my UTM or gclid

Answer a few questions to find out where your tracking parameters are being dropped.

Troubleshooters · Free · Updated 2026-11-01

Answer a few questions to find out where your tracking parameters are being dropped.

## Is the redirect managed by IndexPlane?

Check **IndexPlane → Redirects** and search for the source URL.

- Yes
- No

## Is the rule’s query mode set to “Ignore” or “Exact”?

Open the rule and look at **Query parameters**.

- Yes
- No

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## Switch the query mode

“Ignore” and “Exact” can drop extra parameters. Set **Query parameters** to **Pass** and save, then run the redirect tester. See Choose a query matching mode.

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## Does the redirect tester show the parameters surviving?

Paste your URL with `?utm_source=test&gclid=test` into **IndexPlane → Redirects → Tester**.

- Yes
- No

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## The redirect is fine; something after it drops them

The final page, a second redirect on your server or CDN, or a booking engine may be stripping parameters. See Keep _gl and UTM on booking-engine links.

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## Another plugin or the server handles this redirect

Edit the rule where it lives, or move it into IndexPlane so the tracking-parameter guarantee applies. See Redirect conflicts with other plugins.

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## Contact support

This looks like a bug. Copy the diagnostic block from **IndexPlane → Diagnostics** and ask in the forum, or contact support if you have Pro.

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