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IndexPlane Help Center · November 2, 2026

Troubleshooters

Answer a few questions and get to the fix.

A redirect lost my UTM or gclid

https://tryindexplane.com/docs/troubleshoot/redirect-params/ · 2026-11-01

Answer a few questions to find out where your tracking parameters are being dropped.

Is the redirect managed by IndexPlane?

Check IndexPlane → Redirects and search for the source URL.

Is the rule’s query mode set to “Ignore” or “Exact”?

Open the rule and look at Query parameters.

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Switch the query mode

“Ignore” and “Exact” can drop extra parameters. Set Query parameters to Pass and save, then run the redirect tester. See Choose a query matching mode.

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Does the redirect tester show the parameters surviving?

Paste your URL with ?utm_source=test&gclid=test into IndexPlane → Redirects → Tester.

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The redirect is fine; something after it drops them

The final page, a second redirect on your server or CDN, or a booking engine may be stripping parameters. See Keep _gl and UTM on booking-engine links.

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Another plugin or the server handles this redirect

Edit the rule where it lives, or move it into IndexPlane so the tracking-parameter guarantee applies. See Redirect conflicts with other plugins.

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Contact support

This looks like a bug. Copy the diagnostic block from IndexPlane → Diagnostics and ask in the forum, or contact support if you have Pro.

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